Find answers to most questions

We understand that it can be frustrating to encounter technical challenges when you just want to return your cup and get your deposit back. But don't worry, we're here to help!

If you experience problems scanning the QR code on your pantkop, you can take a picture of the code and attach it in an email to us at support@thenewloop.dk. Our team will quickly identify the problem and make sure you get your deposit back without hassle.

Closed deposit systemsIn closed environments, such as workplaces, the deposit system is customised to the company that is responsible for the deposit payment and handling of returns. This means that employees are free to take a cup or other packaging without paying the deposit themselves. Instead, the company pays the deposit in full, and when the packaging is returned, the company gets the amount back. This makes the system easy and convenient and supports recycling at no extra cost to the employee.

Open deposit systems: In open environments such as cafés and public areas, the packaging can move freely outside a designated area and can be returned to multiple locations. Here, the user pays a small deposit, which is refunded upon return. This system ensures that cups and packaging are returned, cleaned and reused, reducing the use of disposable packaging. In addition, the packaging can be dropped off at different locations, which makes it more convenient for the consumer and increases the proportion of packaging that is returned for reuse.

The delivery time depends on the size of your order and the scope of the solution you need. We work quickly and can usually deliver at relatively short notice. Contact us to discuss your specific needs and to get more information about delivery times for you.

If your organisation wants to handle the washing of recycled cups and packaging yourself, we offer the option to buy the cups directly from us. This gives you full control over the cleaning process and the flexibility to customise it to your routines and needs.

Contact us to learn more about this solution and how we can help integrate our reusable packaging into your organisation.

Our packaging is produced by our partner in Germany and is made of polypropylene (PP), a robust and recyclable material that is BPA-free, food-safe and produced through injection moulding. 

Our 2nd generation soft drink cups and take-away packaging are made from ISCC-Plus certified material with used frying oil as the main ingredient - in fact, we reduce the fossil content by 74%, radically lowering the carbon footprint of our cups, while still providing a highly reusable and subsequently recyclable material.

We offer a wide range of products including coffee cups, soft drink cups and take-away packaging in different sizes, all designed to be durable and reusable. 

YES! We encourage all packaging - including damaged packaging - to be returned to us. Even if the packaging is damaged, we can ensure proper recycling and recovery of the materials in our production cycle. In this way, you contribute to a more circular solution where we avoid unnecessary material waste.

When our packaging reaches the end of its life cycle (EoL), the products are recycled through our partner and manufacturer. As they have contained food, they cannot be recycled into food packaging. Instead, they are recycled into other products, ensuring the material stays in circulation and helping to reduce waste and maximise resource utilisation.